TERMS AND CONDITIONS
Aaroku Health Tech Private Limited (referred to as “we”, “us”, or “Aaroku Care”) is the author of the World Wide Web content, along with other connected software and applications provided by Aaroku Care, and together with the websites referred to as the “Services.” Aaroku Care provides these Services in partnership with its agents, affiliates, associates, representatives, or other third parties (collectively referred to as “Partners”).
NATURE AND APPLICABILITY OF TERMS
Please carefully go through these terms and conditions (“Terms”) and the privacy policy available at https://www.aarokucare.com/privacy-policy/ (“Privacy Policy”) before you decide to access the Website or avail the Services made available by us. These Terms and the Privacy Policy together constitute a legal agreement (“Agreement”) between you and Aaroku Care in connection with your visit to the Website and your use of the Services (as defined below).
The Agreement applies to you whether you are:
A patient, his/her representative, attendant, relative, friend, or affiliate (“you” or “User”);
A user of the Website (“you” or “User”).
This Agreement applies to all services made available by Aaroku Care on the Website.
The Services may change from time to time, at the sole discretion of Aaroku Care, and this Agreement will apply to your visit to and use of the Website to avail the Services, as well as to all information provided by you on the Website at any given point in time.
This Agreement defines the terms and conditions under which you are permitted to use the Website and describes how we shall treat your account while you are registered as a member with us. If you have any questions regarding any part of the Agreement, feel free to contact us at help@aarokucare.com.
By downloading or accessing the Website to use the Services, you irrevocably accept all the terms and conditions stipulated in this Agreement and agree to fully abide by them.
This Agreement supersedes all previous oral or written terms and conditions (if any) communicated to you. By availing any Service, you signify your agreement to and acceptance of this Agreement.
We reserve the right to modify or terminate any portion of this Agreement for any reason and at any time.
You are advised to review this Agreement at regular intervals. Your continued use of the Website following any modification constitutes your agreement to be bound by the revised Agreement.
Any additional terms and conditions, disclaimers, privacy policies, and other policies applicable generally and/or to specific areas of the Website or particular Services are considered an integral part of this Agreement.
You acknowledge that you will be bound by this Agreement while availing any Services offered by us. If you do not agree with any part of the Agreement, please do not use the Website or avail any Services.
Your access to and use of the Website and Services shall be solely at the discretion of Aaroku Care. This Agreement is published in compliance with, and shall be governed by, the provisions of Indian law, including but not limited to:
The Indian Contract Act, 1872;
The Information Technology Act, 2000; and
The rules, regulations, guidelines, and clarifications framed thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”), and the Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Rules”).
CONDITIONS OF USE
You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner. By registering, visiting, or using the Website, or by accepting this Agreement, you represent and warrant to Aaroku Care that you are at least 18 years of age and that you have the right, authority, and legal capacity to use the Website and the Services made available through it, and agree to comply with and be bound by this Agreement.
END-USER ACCOUNT AND DATA PRIVACY
i. The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules and are reproduced in the Privacy Policy.
ii. Aaroku Care and its Partners may, by the Services, collect information relating to you, the devices through which you access the Website, location from which you access and anonymous data of your usage. The collected information will be used only for improving the quality of the Services, to build new services and for other business purposes.
iii. The Website and App allow Aaroku Care and its Partners to have access to Users’ email or phone number, for communication and analytics.
iv. The Privacy Policy sets out:
The type of information collected from Users, including sensitive personal data or information
The purpose, means and modes of usage of such information
How and to whom Aaroku Care will disclose such information, and
Other information mandated by the SPI Rules.
v. The User is expected to read and understand the Privacy Policy, to ensure that he or she knows of:
the fact that certain information is being collected
the purpose for which the information is being collected
the intended recipients of the information
the nature of collection and retention of the information and
the various rights available to such Users in respect of such information.
vi. Aaroku Care and its Partners shall not be responsible in any manner for the authenticity or correctness of the personal information or sensitive personal data or information supplied by the User to Aaroku Care or any other person acting on behalf of Aaroku Care or its Partners.
vii. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or Aaroku Care has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Aaroku Care has the right to discontinue the Services to the User at its sole discretion.
viii. Aaroku Care and its Partners may use such information collected from Users from time to time to debug customer support related issues.
ix. Aaroku Care may now or in the future provide Services where you may be able to converse with Aaroku Care, its authorized representatives, its doctors or similar stakeholders via online chat, text messages, video call or voice call. When you choose this option, the records of such conversations, calls or exchanges may be recorded and stored in Aaroku Care’s or its Partners’ servers. Such records are dealt with only by the terms of the Privacy Policy. Aaroku Care and its Partners accept no liability if you choose to use such a facility to interact with doctors or clinicians or if the facility is not used by the foregoing.
x. By voluntarily providing your contact information, you consent to Aaroku Care reaching out to you for the purpose of understanding your medical condition, providing treatment-related information, and offering relevant healthcare support.
xi. The details which we get from the end-user/customer/you, we may use it further to communicate with you / them via call/email/SMS.
LISTING CONTENT AND DISSEMINATING INFORMATION
Aaroku Care collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Practitioners listed on the Website, such as their specialization, qualification, fees, location, visiting hours, and similar details. Such display of information about the Practitioners shall not be construed as advertising or soliciting their services. Aaroku Care takes reasonable efforts to ensure that such information is updated at frequent intervals. Aaroku Care cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
Aaroku Care and its Partners do not provide or make any representation, warranty or guarantee, express or implied about the Website, the Services. Aaroku Care and its Partners do not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, Aaroku Care and its Partners disclaim all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by Aaroku Care or its Partners or any User in relation to any User or services provided by such User.
The Website may be linked to the website of third parties, affiliates, and business partners. Aaroku Care has no control over, and is not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. The inclusion of any link on the Website does not imply that Aaroku Care endorses the linked site. Users may use the links and these services at the User’s own risk.
Aaroku Care and its Partners assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, the User’s sole remedy is to discontinue using the Website.
If Aaroku Care determines through feedback or otherwise that you have provided fraudulent, inaccurate, incomplete or false information, Aaroku Care reserves the right to immediately suspend your access to the Website or any of your accounts with Aaroku Care and makes such declaration about suspension on the website alongside your name as determined by Aaroku Care for the protection of its business and in the interests of its Users. You shall be liable to indemnify Aaroku Care and its Partners for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected Aaroku Care, its Partners or its Users.
BOOKING APPOINTMENTS, DIAGNOSTIC TESTS, ORDERING MEDICINES AND INTERACTION WITH MEDICAL SERVICE PROVIDERS
6. NO DOCTOR-PATIENT RELATIONSHIP FOR EMERGENCY USE
7. CONTENT OWNERSHIP AND COPYRIGHT CONDITIONS OF ACCESS
REVIEWS AND FEEDBACK
RIGHTS AND OBLIGATIONS RELATING TO CONTENT
INTELLECTUAL PROPERTY RIGHTS
DISCLAIMER OF WARRANTIES
LIMITATIONS OF LIABILITY
INDEMNITY
14. APPLICABLE LAW AND DISPUTE SETTLEMENT
You agree that this Agreement and any contractual obligation between the Company and User will be governed by the laws of India.
Subject to the above Paragraph above, the courts at Delhi shall have exclusive jurisdiction over any disputes arising out of or about this Agreement, your use of the Website or the Services or the information to which it gives access.
CONTACT INFORMATION GRIEVANCE OFFICER
SEVERABILITY
Waiver
Contact Clause


